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Best Small Business CRM Software

While some CRMs are designed for big businesses, there are many out there that are just perfect for small business use. The best of the...

Lead vs Prospect vs Opportunity, and How to Upgrade One to Another

Lead, prospect, opportunity...these are all terms that you hear a lot, particularly in sales and marketing. All too often, people use...

7 Tips to Measure What Truly Matters for Your Customers

A recent survey conducted by SuperOffice surveyed more than 1,900 business professionals. When asked what their top business priority was...

Customer Service: Tips on How to Scale Your Operations

At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

Embracing an Agile Culture for Business Growth

During the pandemic, we lost more than 100,000 small businesses according to The Washington Post. Although agility wouldn’t have saved...

Customer Service: Tips on How to Scale Your Operations

More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...

5 Benefits of Outsourcing Customer Service

Image by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...

Pros and Cons of Outsourcing Customer Service

How will outsourcing benefit you if you own a business with operations that involves considerable customer engagement? Image by Lorenzo...